Questions, answered
Helpful details for custom orders, timing, shipping, fit, and more.
How does the rush order process work?
Rush orders involve working overtime to include your order with those already due to ship. An additional fee is charged for this service, but it does not cover upgrades in shipping cost. Please keep in mind that it's not simply skipping to the front of the line.
What is the procedure for refused or undeliverable packages?
Orders returned due to insufficient addresses are treated as returns. We will refund the item cost minus the original shipping cost. If we can't obtain corrected shipping information, the buyer is responsible for shipping charges to reship the order.
What happens with rush orders and production fees?
On any given day, we handle between 20-40 orders. Orders requesting delivery in less than the listed days or under 10 days will not go into production unless a $5 - $35 (depending on item price) rush fee is paid. This fee is necessary to expedite your order.
What happens if my package is shown as delivered but I haven't received it?
If tracking information shows the package as delivered, we cannot reship it. Consider opting for insurance during checkout to cover this possibility. In case of theft, file a report with your local post office and police, and we will reship your order at a 50% reduced rate with the provided reports.
What should I be aware of regarding Halloween shipping times?
Please note that during Jul/Aug and Sept/Oct, there will be a 1-2 week increase in turnaround times. However, rest assured that all orders will be shipped and received in time for Halloween. If you have specific concerns or require your order early for a different occasion, feel free to inquire about your particular order.
Which payment methods are accepted?
We accept all major credit cards through PayPal.
How can I ensure my order arrives by a specific date?
If you inform us upon ordering that you need your order by a particular date, and have indicated it in the "notes Section," we will do our best to schedule it accordingly. Feel free to discuss your requirements with us.
Can I track my order?
We are in partnership with Shipstation. You will receive an email notification when your shipping label has been created. Packages are picked up daily from our shop by USPS (Monday - Saturday). And throughout your shipping process to delivery. Please allow up to 24 hours for your order's tracking information to update online.
Can I cancel or make changes to my order?
Yes, within the first 3 hours after you placed your order, we can cancel, and we can make changes as long as your order is still in review, before production.
How much will I be charged for shipping?
All orders are shipped via calculated weight. For instance, our 3D hair bows are generally 2 – 4 oz., so domestic shipping is between $3 and $6 for First Class Mail, depending upon where you live. We are located in New Jersey, USA.
Where can I find advice about size and fit?
Read our descriptions for guidelines and info, under our Measurements Policy, or email us!