Frequently Asked Questions / FAQs

Where can I find advice about size and fit? Read our guidelines and info under our Measurements Policy

Can I cancel or make changes to my order? Yes, within the first 3-hours after you placed your order we can cancel and we can make changes so long as your order is still in review, before production. Since all of our orders are custom and made to order, once an order goes into production there will be a 50% cancellation fee. after the first 3 hours.

Which payment methods are accepted? We accept all major credit cards through PayPal

How much will I be charged for shipping? All orders are shipped via calculated weight.  For instance, our 3D hair bows are generally 2 – 4 oz. so domestic shipping is between $2 and $4 depending upon where you live.  We are located in New Jersey USA.

HALLOWEEN: Orders for Halloween start as early as June, yes June!  So, by July, we are in full swing for Halloween production and therefore particularly heavy on orders across the board.

We know Birthdays and Special Events still occur during this time and are very important so, if your order is for something other than Halloween please email us immediately so there’s no miscommunication.

HALLOWEEN SHIPPING TIMES: Please BE ADVISED: Jul/Aug may and Sept/Oct will see a 1-2/week INCREASE in turnaround times.  However, all orders will be shipped/received in time for Halloween.  Please ask about your specific order if you are concerned or require your order early for something other than Halloween.  

RUSH ORDERS: Rush fees are not simply skipping to the front of the line, it means we need to work overtime to include your order along with those that are already due to ship, therefore we charge an additional fee for this service.  Rush fees do not pay for upgrades in shipping cost.  

On any given day we have between 20-40 orders in house, as such you simply cannot place and order and then expect to receive it immediately, as we state in multiple areas, everything we make is made to order, that means we do not keep stock on hand.  Therefore, customers who request an order to arrive in less than the allotted days listed (or under 10 days), WILL NOT go into production, UNLESS the customer opts to pay a $5 – $35 (depending on item price) RUSH fee – see RUSH listing in shop listings.

If we can do a RUSH for your order, we will.

If we cannot accommodate you, and if you have given this information upon ordering and NOT after the fact, then we will cancel your order.  So long as notification is given to us BEFORE it goes into production, after that time you are responsible for the order.

ORDERING THE WRONG SIZE:  We request measurements on every custom clothing, costume or tutu/gown order.  So that cuts down a lot of worry and generally our designs are made with stretch materials so there is play built in.  

If an order goes into Order Review (just before production) and the measurements given are a different price range from what was ordered then we will default to the measurements given and adjust pricing accordingly, which means, if you order a 3-4T and the measurements given to us are for a size 5/6 (even if your child is age 4) then we will request the additional monies. This amount is usually about $10.  In the event this happens, you may NOT simply cancel or receive a full refund for refusing to pay the difference as the order has already been set up for production.  The customer will either pay the additional amount for forfeit the monies paid up to 50%.  Therefore, please take the time to measure properly when placing an order ahead of time to ensure a positive experience.

ENSURE PROPER MEASUREMENTS/COST:  As a special service, if you would like to email us measurements before hand and ask what size those measurements fall into so that you can ensure proper costing before you order, we would be glad to assist you. Just shoot us an email.

SPECIAL NEED BY DATES: If upon ordering you inform us that you require an order by a particular date and have indicated as such in the “notes Section,” then we will do everything in our power to schedule it accordingly, or advise you otherwise.  Generally, unless it our busy season, we can accommodate you.

STOLEN ITEMS: Packages that are shown as delivered according to the tracking information cannot be reshipped by Boopies Closet. Insurance is optional, very cheap, and available during checkout to cover this possibility for your protection.  You will need to file a report with your local post office and your local police department.  By providing copies of these reports, Boopies Closet will reship your order at a 50% reduced rate.

REFUSED OR UNDELIVERABLE PACKAGES:  Orders returned due to insufficient addresses are treated as returns if we are unable to get corrected shipping information. We will refund the cost of the items minus the original shipping cost. The buyer is responsible for shipping charges to reship the order if an insufficient or incorrect address is provided during checkout.

CAN I TRACK MY ORDER?  We are in partnership with Shipstation.  You will receive an email notification when your shipping label has been created. Packages are picked up daily from our shop by USPS (Monday – Saturday).  And throughout your shipping process to delivery.  Please allow up to 24 hours for your order’s tracking information to update online. 

MASS PRODUCTION vs. HOMEMADE:  When we received an order it is given to one artist who takes that order and works it from start to finish putting their own stamp of love and artistry into that design.  We NEVER mass produce or stock items.  Each and every order is created for you, according to your size, measurements and specifications.

MORE QUESTIONS:  We are available to answer any questions you may have about our product line by phone 732-991-1568, please leave message if no answer and we will call you back ASAP or for faster service email us at: boopiescloset@gmail.com.